What should I do if expected mail is missing from my portal or has not been forwarded?

First, check whether the item has had enough time to arrive and be processed. MYCO aims to scan eligible mail to your portal or forward physical mail within 2 working days of receipt. International forwarding is handled twice per week. Items that cannot be scanned, including some originals, cheques, parcels, court papers, or documents requiring physical handling, may need forwarding instead of portal delivery. If mail is missing from your portal or forwarding has not happened, contact support with your company name, company number if available, order email address, the sender, expected delivery date, tracking number if available, and a copy of any delivery confirmation. Check that your service is active, verification is complete, your postal deposit has enough funds, and the sender used the exact address format provided by MYCO. Mail may be delayed, held, returned, or not processed in the normal way if the account is pending, suspended, expired, closed, not verified, has insufficient postal funds, or if the item was addressed to an unapproved trading name.