Account & Support
Cross-service customer help — billing, checkout, portal access, contact, and troubleshooting.
Can I add another company to my existing MYCO account?
Yes. Log in to your client portal and use the option to add/register another company, then complete checkout and verification for that entity. Each company needs its own KYC. If th...
Can I get a copy of my contract or Terms and Conditions?
MYCO services are provided on a subscription basis governed by our Terms and Conditions , not a separate signed contract per customer. You can read the current Terms and Conditions...
Does MYCO sell or share my personal data?
No. MYCO does not sell or rent your personal data to third parties for marketing purposes. MYCO does share personal data with trusted service providers where this is necessary to d...
How can I stop marketing emails from MYCO?
MYCO only sends marketing emails where you have given consent. You can withdraw consent at any time. Use the unsubscribe link in any marketing email, or email contact@mycosupport.c...
How do I contact support if verification, renewal, or mail handling is stuck?
Contact the relevant team through the client portal, support email, phone, or live chat during published business hours. Include your company name, order email address, company num...
How do I correct or update my personal details?
You can update some personal and account details directly in your client portal, such as mailing preferences and certain contact information, depending on what is shown in your acc...
How do I get a VAT invoice or payment receipt?
VAT invoices and receipts are normally emailed after payment. Check spam. Card payments via Stripe: Stripe sends a payment receipt by email immediately after payment. Bank transfer...
How do I make a formal complaint or escalate an unresolved issue?
If you want to make a formal complaint or escalate an unresolved issue, email complaints@mycosupport.co.uk . This is the complaints route stated in MYCO's terms and conditions, and...
How do I set up my account and access the client portal after ordering?
Once you purchase the Business Package, you will receive login details for the client portal where you can view and update company details, manage account settings, receive notific...
How do I submit a GDPR or data-access request?
Registered Office (UK) Ltd (trading as MYCO) is the data controller for personal data processed when you use our services. You can ask about personal data held about you, request a...
How do I use a discount code when ordering?
Enter the code at checkout on the website shown in your offer email. Codes apply only to eligible products (e.g. some codes work for virtual address packages but not meeting rooms)...
How does MYCO handle payment card and bank details?
When you pay MYCO online, you may be transferred to a secure payment page operated by Stripe. That page may look like part of the MYCO site, but card processing is handled by Strip...
How frequently is mail scanned or forwarded?
MYCO aims to scan eligible mail to your portal or forward physical mail within 2 working days of receipt. International mail is forwarded twice a week . Timing depends on your mail...
The website redirects to checkout but my order will not complete — what should I try?
First, check whether the payment was actually taken on your card — this is the most common cause of confusion. Use a fresh browser session, disable ad blockers, confirm card 3-D Se...
What are MYCO's support response times, and what should I do if I have not had a reply?
MYCO support is available Monday to Friday, 9am to 5:30pm, excluding UK public holidays. Most departments aim to respond within one working day. Some specialist areas may take long...
What if I have trouble uploading documents?
Contact MYCO for help. The team can guide you through the secure upload process and explain what is needed if the upload or document check fails.
What should I do if expected mail is missing from my portal or has not been forwarded?
First, check whether the item has had enough time to arrive and be processed. MYCO aims to scan eligible mail to your portal or forward physical mail within 2 working days of recei...
Where can I read about cookies and site security?
MYCO uses cookies and similar technologies so its websites work properly, keep sessions secure, and understand how visitors use the site. Some cookies are essential; others help im...
Where do I find my Companies House authentication code after formation?
If MYCO incorporated your company, the authentication code was sent with your incorporation documents by email . The code is in the body of the email , not as an attachment. You ma...