Client Portal

Can I get a copy of my contract or Terms and Conditions?

MYCO services are provided on a subscription basis governed by our Terms and Conditions , not a separate signed contract per customer. You can read the current Terms and Conditions...

Can I request the original of a scanned document?

Yes, for eligible items. In your client portal, open the company ( Status Active ), go to Mail, find the scan, and choose Request Original next to that item. Originals can only be...

How do I pay a renewal via bank transfer?

Bank transfer is available for service renewals only — not for first-time checkout, upgrades, postal deposits, or other additional payments (those are paid online or by card throug...

How do I view or amend my mailing address?

In your client portal, go to Account → Account Details from the dashboard homepage. Your mailing address (where we forward post) is shown there and can be updated. When you change...

How do I view scanned mail in my account?

In your client portal, select the company’s green Status Active button, then open Mail . Scans are listed in reverse chronological order (newest first). You will also receive email...

I purchased an Additional Service — what happens next?

Allow up to 24 business hours for Accounts to verify your payment . Once verified, our team will email you directly with the next steps for that product (for example secretarial fi...

What does “Accounts/Returns Overdue” on my dashboard mean?

This alert comes from Companies House , not from MYCO. It means Companies House records show that your company’s accounts or confirmation statement are overdue (or appear overdue o...

What KYC documents are needed for a Ready-Made company transfer?

After you purchase a Ready-Made company, complete identity verification through Sumsub , MYCO’s verification partner. Follow the instructions in your welcome email or client portal...

Where is my company formation form after I order?

If you bought company formation with your order, the Formation Form is added to your client portal only after: Payment is verified by Accounts (allow up to 24 business hours ), and...