MYCO Help CentreCall AnsweringFrequently asked questions about call answering.Before You Buy27 ArticlesCan I have my calls forwarded to me?Can I make changes to my script during my service?Can I send a script for my calls?Can I speak to someone before buying?Can I upgrade or add services later?Can I use MYCO if I already have a company?Can MYCO answer calls for my business number?Can MYCO help me choose before I buy?Can you block a caller?Do existing customers get introductory offers or new-customer prices?Do I have to pay in advance, and can I pay monthly?Do you charge per call answered?Do you offer 24/7 call handling?How can I contact MYCO customer support?How do I know which MYCO price applies to me?How do you ensure confidentiality of my business information?How does the business call answering service work?I already have a number and want to keep it. Can I set up call diversion to the number you provide?What are the costs associated with the service?What days and hours does your call answering service operate?What details are requested from callers as standard?What if my situation is not covered in the FAQs?What is a business call answering service?What is a Front-End message?What is MYCO's refund policy?What types of businesses benefit from call answering?Where do these reviews come from?Checkout & Payment6 ArticlesDo existing customers get introductory offers or new-customer prices?Do I have to pay in advance, and can I pay monthly?How do I report a problem with the MYCO website or checkout?Is VAT included in MYCO checkout prices?What payment methods does MYCO accept at checkout?Will I see the full price before I pay at checkout?Using Call Answering18 ArticlesCan I add services after company formation?Can I get a copy of my contract or Terms and Conditions?Can I have my calls forwarded to me?Can I send a script for my calls?Can I upgrade or add services later?Can I use MYCO if I already have a company?Can you block a caller?Can you give information to my callers?Did you send all information in the caller’s message?Do you charge per call answered?Do you offer call forwarding?How do you filter cold/sales calls?How does renewal work, and when is a late renewal fee applied?How long does it take to set up my call answering service?What happens if I use more than 60 minutes for call transfers?What happens to my line when you are closed?What is MYCO's refund policy?Where can I manage my MYCO services after ordering?Compliance2 ArticlesHow does renewal work, and when is a late renewal fee applied?How does the business call answering service work?Renewing Your Service4 ArticlesDo existing customers get introductory offers or new-customer prices?Do MYCO services renew automatically?Does my contract automatically renew at the end of my 12-month term?How does renewal work, and when is a late renewal fee applied?Cancellation & Refunds1 ArticleWhat is MYCO's refund policy?Account & Support2 ArticlesCan I get a copy of my contract or Terms and Conditions?What are MYCO's support response times, and what should I do if I have not had a reply?←Business BankingFrequently asked questions about business banking.→Company FormationsFrequently asked questions about company formations.