What are MYCO's support response times, and what should I do if I have not had a reply?

MYCO support is available Monday to Friday, 9am to 5:30pm, excluding UK public holidays. Most departments aim to respond within one working day. Some specialist areas may take longer, especially KYC, payments and invoicing, and company secretarial services, because they can require manual checks, third-party information, or linked account review. If you have not had a reply, check your spam or junk folder and search for messages from MYCO, Sumsub, accounts, or the relevant support team. Reply to your existing email thread rather than opening multiple new tickets, and include your company name, order email address, company number if available, and the deadline or risk if the issue is urgent.